# Returns At FLYP, we pride ourselves on our customers having the best possible experience! In the rare case of a defective product, our team would be more than happy to make this right for you with immediate effect. As such, if you believe you have received a defective product, please contact us at **** within 30 days of receiving your order and our customer support team would be delighted to help! In cases not related to defective products, we unfortunately will not be able to process returns as every order is made on a custom basis. If you have any questions regarding this policy, don’t hesitate to reach out to us at ****.