# Returns At FLYP, we pride ourselves on our customers having the best possible experience! In the rare case of a defective product, our team would be more than happy to make this right for you with immediate effect. As such, if you believe you have received a defective product, please contact us at **** within 30 days of receiving your order and our customer support team would be delighted to help! In cases not related to defective products, we unfortunately will not be able to process returns as every order is made on a custom basis. If you have any questions regarding this policy, don’t hesitate to reach out to us at ****. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://ask.flyp.space/learninghub/ask-flyp/faqs/returns.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.